1. Eligibility Window: Products can be returned within 30 days of receipt.
2. Condition of Product: Items must be in original, unused condition with all tags and packaging intact.
3. Exclusions: Certain items like perishable goods, custom products, and clearance items are non-returnable.
4. Process for Returns: Contact customer service to initiate a return. Provide order details and reason for return.
5. Shipping Costs for Returns: Customers are responsible for return shipping costs unless the return is due to a defective product or incorrect item received.
6. Refund Processing: Once returned items are received and inspected, refunds will be processed within 7-10 business days. Refunds will be issued to the original payment method.
7. Exchange Policy: Exchanges are subject to item availability. The customer may return the original item and place a new order.
8. Damaged or Incorrect Items: Report any damaged or incorrect items immediately upon receipt for prompt replacement or refund.